UNDERSTANDING YOUR ELECTRICITY BILL
2 more
1Your Personal Details
-This refers to your name as the registered account owner and the postal address TNB is sending your electricity bill to. Postal address is the same as premises address for most of the customers.
2.Your Account Details
-Bill Date (Tarikh Bil): The date this bill is issued.
-Billing Period (Tempoh Bil): The billing period reflects the duration of the bill based on start and end date of reading taken.
-Invoice Number (No. Invois): The invoice number reference for every bill issued.
-Security Deposit (Sekuriti Deposit): This refers to the security deposit amount you’ve paid during start electricity application. The amount is usually based on two (2) months usage estimation.
-TNB Electricity Account Number (No. Akaun TNB): This is your 12-digit account number for every account that you have with TNB.
-Reading Type (Jenis Bacaan): This refers to the type of meter reading your current bill was based on whether the reading is Actual (Sebenar) or Estimated (Anggaran).
-Actual Reading (Bacaan Sebenar): Actual meter reading taken at the premises.
-Estimated Reading (Bacaan Anggaran): If you receive an estimated bill, it is because your meter was inaccessible at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises. Refer to the estimated reading calculation below:
-Ordinary Power Consumer (Residential Premises with supply voltage 230V & 400V): Estimated reading is based on an average of last three months consumption.
-Large Power Consumer (Palace & Banglows with supply voltage 400V & above): Reading is based on average electricity usage over 6 months.
-Tariff (Tarif): This is determined based on the type of activities of your premises (eg. residential, commercial, industrial, etc.).
-Total Payment Made In The Period Of (Jumlah Bayaran Diterima Bagi Tempoh): This refers to the total payment amount you’ve made for the duration stated period.
3. Your bill's barcode
-Scan the barcode to make payment at our Kedai Tenaga Kiosk. The barcode helps identify your 12 digit account number, invoice number, and the total amount payable before payment.
4.Your bill's JomPAY biller code
-Use JomPAY biller code to help you identify your 12 digit account number and total amount payable through internet or Mobile Banking payment from your Current, Savings or Credit Card account. Enter the code and reference number (Ref-1) in online payment page.
5.Your account's bill summary
-Your total amount due (Jumlah Bil Anda) in the left box refers to all your electricity charges including any previous balance, current charges and rounding adjustment.
-The bill due date under the bill amount refers to the latest expected date of your payment. Pay by this date to avoid interest late payment.
-Your previous balance (Baki Terdahulu) indicates any unpaid balance on your account from the date the bill was issued.
-Your current charges (Caj Semasa) are applied based on the current month. View the breakdown in more details on the second page of your bill.
-Rounding adjustment (Pelarasan Penggenapan) refers to the existing Rounding Mechanism determined by the Malaysian Government.
6. Penggunaan bagi tempoh 6 bulan / 6 months usage
-You can now track your previous 6 months electricity usage and view your average for the 6-month period to get a better understanding of your usage and charges.
-Actual Reading (BS - Bacaan Sebenar): Actual meter reading taken at the premises.
-Estimated Reading (BA - Bacaan Anggaran): If you receive an estimated bill, it is because your meter was inaccessible at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises. Refer to the estimated reading calculation below:
-Ordinary Power Consumer (Residential Premises with supply voltage 230V & 400V): Estimated reading is based on an average of last three months consumption.
-Large Power Consumer (Palace & Banglows with supply voltage 400V & above): Reading is based on average electricity usage over 6 months.
7. Your premises address
-This refers to your premises address TNB is providing service to.
8.Your full account statement
-You can scan this QR code to access a summary of your bills and payments for the past 6 months.
9. Your electricity usage and tariff
-Understand your usage charges in kWh & RM units based on this easy-to-read TNB’s tariff block.
-If your billing period is more than 31 days, the tariff block will be prorated and will display in your bill. The amount of charges will be based on your calculated Prorated Factor multiplied with each of the tariff blocks and you will enjoy a lower rate benefit for expanded consumption block range.
-Here is an example of Prorated Factor calculation if your billing period is 32 days.
E.g. 32 days (Number of Billing Days) / 30 days (Denominator) = 1.0666 (Prorated Factor)
10.Your current charges breakdown
-This section provides a detailed explanation of your charges, including tariff structure, relevant bill components such as discounts, charges for the current month, late payment charges, contributions to the Renewable Energy (KWTBB) fund (view more about RE Fund ) and other charges.
-No ST charges (Tanpa ST): The total electricity usage and related billing components that are not taxable.
-With ST charges (Dengan ST): The total electricity usage and related billing components on which the Service Tax applies.
-Note: Effective 1st March 2024, the service tax rate will increase from 6% to 8%.
11.Your Meter Infomation
-Refer to this section for the serial number (no. meter) of your meter installed at your premise, previous meter reading (bacaan meter dahulu) and current meter reading (bacaan meter semasa). The total electricity usage (penggunaan) in the billing period is derived from the difference between the current and previous reading in kilowatt hours (kWh).
12.TNB Payment Channels
-A list of TNB's various payment channels available to pay your electricity bill.
13.TNB Customer Care
-Here's how you can get in touch with us for billing enquiries, power breakdown assistance, general enquiries and any new updates.
14.Nearest Kedai Tenaga
-Visit our customer service at the nearest Kedai Tenaga to your premises for services such as bill payments, electricity supply applications, providing safety advice, and answering queries.
Source: https://www.mytnb.com.my/residential/understand-your-bill/online-bill-layout
-This refers to your name as the registered account owner and the postal address TNB is sending your electricity bill to. Postal address is the same as premises address for most of the customers.
2.Your Account Details
-Bill Date (Tarikh Bil): The date this bill is issued.
-Billing Period (Tempoh Bil): The billing period reflects the duration of the bill based on start and end date of reading taken.
-Invoice Number (No. Invois): The invoice number reference for every bill issued.
-Security Deposit (Sekuriti Deposit): This refers to the security deposit amount you’ve paid during start electricity application. The amount is usually based on two (2) months usage estimation.
-TNB Electricity Account Number (No. Akaun TNB): This is your 12-digit account number for every account that you have with TNB.
-Reading Type (Jenis Bacaan): This refers to the type of meter reading your current bill was based on whether the reading is Actual (Sebenar) or Estimated (Anggaran).
-Actual Reading (Bacaan Sebenar): Actual meter reading taken at the premises.
-Estimated Reading (Bacaan Anggaran): If you receive an estimated bill, it is because your meter was inaccessible at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises. Refer to the estimated reading calculation below:
-Ordinary Power Consumer (Residential Premises with supply voltage 230V & 400V): Estimated reading is based on an average of last three months consumption.
-Large Power Consumer (Palace & Banglows with supply voltage 400V & above): Reading is based on average electricity usage over 6 months.
-Tariff (Tarif): This is determined based on the type of activities of your premises (eg. residential, commercial, industrial, etc.).
-Total Payment Made In The Period Of (Jumlah Bayaran Diterima Bagi Tempoh): This refers to the total payment amount you’ve made for the duration stated period.
3. Your bill's barcode
-Scan the barcode to make payment at our Kedai Tenaga Kiosk. The barcode helps identify your 12 digit account number, invoice number, and the total amount payable before payment.
4.Your bill's JomPAY biller code
-Use JomPAY biller code to help you identify your 12 digit account number and total amount payable through internet or Mobile Banking payment from your Current, Savings or Credit Card account. Enter the code and reference number (Ref-1) in online payment page.
5.Your account's bill summary
-Your total amount due (Jumlah Bil Anda) in the left box refers to all your electricity charges including any previous balance, current charges and rounding adjustment.
-The bill due date under the bill amount refers to the latest expected date of your payment. Pay by this date to avoid interest late payment.
-Your previous balance (Baki Terdahulu) indicates any unpaid balance on your account from the date the bill was issued.
-Your current charges (Caj Semasa) are applied based on the current month. View the breakdown in more details on the second page of your bill.
-Rounding adjustment (Pelarasan Penggenapan) refers to the existing Rounding Mechanism determined by the Malaysian Government.
6. Penggunaan bagi tempoh 6 bulan / 6 months usage
-You can now track your previous 6 months electricity usage and view your average for the 6-month period to get a better understanding of your usage and charges.
-Actual Reading (BS - Bacaan Sebenar): Actual meter reading taken at the premises.
-Estimated Reading (BA - Bacaan Anggaran): If you receive an estimated bill, it is because your meter was inaccessible at the time of reading. You will receive an adjusted bill once we have taken the actual meter reading at your premises. Refer to the estimated reading calculation below:
-Ordinary Power Consumer (Residential Premises with supply voltage 230V & 400V): Estimated reading is based on an average of last three months consumption.
-Large Power Consumer (Palace & Banglows with supply voltage 400V & above): Reading is based on average electricity usage over 6 months.
7. Your premises address
-This refers to your premises address TNB is providing service to.
8.Your full account statement
-You can scan this QR code to access a summary of your bills and payments for the past 6 months.
9. Your electricity usage and tariff
-Understand your usage charges in kWh & RM units based on this easy-to-read TNB’s tariff block.
-If your billing period is more than 31 days, the tariff block will be prorated and will display in your bill. The amount of charges will be based on your calculated Prorated Factor multiplied with each of the tariff blocks and you will enjoy a lower rate benefit for expanded consumption block range.
-Here is an example of Prorated Factor calculation if your billing period is 32 days.
E.g. 32 days (Number of Billing Days) / 30 days (Denominator) = 1.0666 (Prorated Factor)
10.Your current charges breakdown
-This section provides a detailed explanation of your charges, including tariff structure, relevant bill components such as discounts, charges for the current month, late payment charges, contributions to the Renewable Energy (KWTBB) fund (view more about RE Fund ) and other charges.
-No ST charges (Tanpa ST): The total electricity usage and related billing components that are not taxable.
-With ST charges (Dengan ST): The total electricity usage and related billing components on which the Service Tax applies.
-Note: Effective 1st March 2024, the service tax rate will increase from 6% to 8%.
11.Your Meter Infomation
-Refer to this section for the serial number (no. meter) of your meter installed at your premise, previous meter reading (bacaan meter dahulu) and current meter reading (bacaan meter semasa). The total electricity usage (penggunaan) in the billing period is derived from the difference between the current and previous reading in kilowatt hours (kWh).
12.TNB Payment Channels
-A list of TNB's various payment channels available to pay your electricity bill.
13.TNB Customer Care
-Here's how you can get in touch with us for billing enquiries, power breakdown assistance, general enquiries and any new updates.
14.Nearest Kedai Tenaga
-Visit our customer service at the nearest Kedai Tenaga to your premises for services such as bill payments, electricity supply applications, providing safety advice, and answering queries.
Source: https://www.mytnb.com.my/residential/understand-your-bill/online-bill-layout
04 Sep 2024
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