Frequently Asked Questions (FAQ)

No, however, for PV systems with a capacity exceeding 72 kWp, a generation license (private) from ST is required, and compliance with the relevant rules under the Electricity Supply Act (ESA) is mandatory. For further details, please consult the Guidelines on the Connection of Solar Photovoltaic Installation for Self-Consumption issued by ST.

Yes,if the company is a customer of TNB.

Currently, eligible companies can benefit from fiscal incentives in the form of Green Technology Incentives offered by the Malaysia Investment Development Authority (MIDA).

NEM Assessment Study (NEMAS) evaluates how installations over 72 kWp affect the electricity distribution network and sets safety and technical requirements.

The requirement for a license applies to solar PV system installations:
1. Above 24 kWp for single-phase systems
2. Above 72 kWp for three-phase systems
Any individual involved in using, working, or operating such installations must obtain a license as specified in the ST "Guidelines on Licensing Under Section 9 of the Act."

A. The information needed:
1. Applicant’s Profile
2. Project information
3. Technical information
4. Proposed work plan
B. The documents needed:
1. Single Line Diagram (SLD) endorsed by Competent Person
2. Latest electricity bill
3. Load Profile Report
4. NEMAS or PSS Report
5. Document proofing site ownership

Yes, after your quotation is ready, consultant will contact you.

When supplier schedules a site visit, you will receive a WhatsApp message and an email.

You can accept the final quotation to initiate the creation of a job order. The supplier will then commence the NEM application through SEDA. Once the NEM certificate is obtained, you may proceed with making full payment to proceed with the solar panel installation.

Apply MIDA, NEMAS, NEM

No, you have 12 months from the NEM certification date to begin the installation process.

Payment to the supplier will only be released after you confirm that the solar panel installation is completed and satisfactory.

Upon completion of the installation, you may be required to sign acknowledgement documents.

Changing the installation location requires repeating the NEM application process.

You can submit your complaint(s) by leaving a message on the 'Contact Us' page.

Capital Allowance (CA) is provided to businesses (Sdn Bhd & Bhd) that invest in solar installations. It is deductible from "adjusted income" under Schedule 3 of the Income Tax Act 1967. Solar installations are categorized as "plant and machinery," with costs eligible for Initial Allowance (20%) in the first year and Annual Allowance (14%) for subsequent years.

Since 2018, the Malaysian Government has introduced the Green Investment Tax Allowance (GITA) to incentivize the adoption of green technologies. This initiative offers a 100% allowance on qualifying capital expenditure incurred on approved green technology assets from the date of purchase until 31 December 2020. The allowance can offset up to 70% of statutory income in the year of assessment, with any unutilized allowances carried forward for future use.
Projects eligible for promotion under GITA include renewable energy, energy efficiency, integrated waste management, and green buildings/data centers. To qualify, companies must ensure their green technology assets:
Minimize environmental deterioration or reduce greenhouse gas emissions.
Focus on enhancing health and environmental conditions.
Conserve energy, water, and other natural resources, promote renewable energy use, or utilize recyclable waste materials.
Companies interested in applying for GITA benefits must meet these requirements and adhere to the guidelines set by the Malaysian government.
For those eligible and interested, applications for the Green Investment Tax Allowance (GITA) should be submitted to MIDA by 31 December 2020. For more information on eligibility criteria for GITA, please visit the following link: https://www.myhijau.my/green-incentives/

To apply for the Green Investment Tax Allowance (GITA), your company must meet the following criteria:
Be incorporated under the Companies Act, 1965/2016.
Demonstrate the following environmental benefits:
Efficient use of energy and/or other natural resources, or promote renewable energy use, or recycle waste material resources.
Minimize environmental harm and reduce greenhouse gas emissions.
Promote health improvements and environmental enhancements.
Source: Malaysian Investment Development Authority (MIDA) & MyHIJAU

Companies can benefit from double tax deductions on expenditures for solar PV installation in Malaysia. Here's how the tax savings are structured based on the corporate tax brackets:
A. For companies in the 25% tax bracket (adjustable income above RM500,000):
- 50% of the amount spent on solar PV installation can be recovered through tax incentives.
B. For companies in the 20% tax bracket (adjustable income below RM500,000):
- 40% of the cost of solar installation can be recovered through tax incentives.

After the solar installation, you can monitor the performance of the solar system using the monitoring dashboard.

If the roof collapses after solar installation, it can be covered under Anora Agency’s Solar Pro Insurance Plan.

In Malaysia, a solar panel system typically uses a grid-tied setup that doesn't require solar batteries.

Solar power systems generally need minimal maintenance due to their few moving parts. However, cleaning and maintenance frequency can depend on factors such as roof angle, location, and environmental debris.

The Net Energy Metering (NEM) scheme in Malaysia allows users to consume energy from their PV system and export any excess to TNB for credits on a one-to-one offset basis, with any unused credits rolling over monthly but expiring at year-end. The Solar for Rakyat Incentive Scheme (SolaRIS) provides rebates of MYR 1,000 per kW (AC) up to MYR 4,000 for new net-metering users, applicable to TNB residential customers who are Malaysian citizens, with the requirement that systems must be operational by March 31, 2025, or before the quota is filled.

Net Energy Metering (NEM) is a program enabling eligible consumers to install solar PV systems primarily for their own use, allowing excess energy (measured in kilowatt-hours, not kilowatts peak) to be exported to the grid. This surplus offsets the kilowatt-hours obtained from the Distribution Licensee (TNB) against electricity consumed during the billing period.

The NEM Rakyat and NEM GoMEn are available for application till 31 December 2024, on a first-come, first-served basis.

One-on-one offset means that every 1 kilowatt-hour (kWh) exported to the grid will be offset against 1 kWh consumed from the grid at a gazetted tariff. The export charges are applied in descending order, starting from the highest applicable rate.

This program is open to all TNB consumer categories, including Domestic/Residential (Kediaman), Commercial (Komersial) (including government buildings), Industrial (Perindustrian), and Agriculture (Pertanian). The consumers must be registered with Tenaga Nasional Malaysia (TNB) in Peninsular Malaysia and must not be blacklisted due to outstanding bills or meter tampering.The source of electricity generation eligible for this program is strictly limited to Solar Photovoltaic (PV) systems only.

Installation types include:
1. On the rooftop of buildings
2. On garage, car park, or similar buildings
Note: Ground-mounted systems may be permitted on a case-by-case basis, provided they are within the applicant's premises compound and approved by the Energy Commission.

The maximum capacities for PV installations under different categories:
1. Domestic Consumers:
Single-phase NEM Consumer: Up to 5 kWac
Three-phase NEM Consumer: Up to 11 kWac
2. Government Buildings:
Up to 1 MWac per account
3. Commercial & Industrial:
Net offset: Up to 1 MWac
Virtual aggregation: Up to 5 MWac, under one company name with multiple TNB meters.

Upon approval of NEM, there is a three-month window to finalize the NEM contract with TNB. Failure to do so within this period will result in forfeiture of the allocated quota, which may then be offered to other potential NEM applicants.

There are two types of meters required for Net Energy Metering (NEM) :
A) A bi-directional meter provided by TNB, capable of recording electricity consumption, production, and export. This meter facilitates tracking of both imported electricity from the grid and exported electricity from the PV system.
B) A PV meter, data logger, or inverter with monitoring capabilities to measure the total electricity generated by the PV system. This equipment monitors the production output of the solar panels.
Optionally, a check meter may be installed for measuring energy exports, if applicable. This meter must meet or exceed the standards of the consumer meter installed by TNB at the premises.
These meters and monitoring devices are essential for accurately measuring and managing electricity flows in the context of the NEM program, ensuring proper accounting of both energy consumed from and surplus energy exported to the grid.

Of course, The basis is always your electricity bill. Please ensure that you are a registered customer of TNB (your name/company as it appears on the TNB bill), only then are you eligible to participate in NEM.

The connection to the TNB network must be exclusively through an indirect connection, meaning it should occur solely within the owner’s internal distribution board.

The answer is not. There is no specific tenure period difference between the new NEM and old NEM. The NEM contract remains valid unless terminated by either party or cancellation of the main electricity contract.

Any excess of solar power generated is allowed to roll over within 12 months from the start of NEM consumer’s billing system. No cash will be paid in the NEM scheme.

For residential customers receiving bills in March 2024, the Service Tax charge will be prorated based on the number of billing days in February 2024 (6%) and March 2024 (8%).
The following are sample bills for service tax calculation scenarios:

Example 1: Service tax calculation for Transition Month
Tariff: A- Domestic
Billing Period: 13.02.2024 - 13.03.2024 (30 days)
Usage: 648 kWh

Example 2: Electricity Bill Calculation from 1 March 2024 (No Transition Period) with Billing Period 28 Days and above
Tariff: A- Domestic
Billing Period: 03.04.2024 - 03.05.2024 (31 days)
Usage: 730 kWh
Step 1:
Identify usage above 600kWh:
730kWh - 600kWh = 130kWh
Step 2:
Refer to the 'ST Non-Applicable' column.
Service Tax is calculated based on the current month's usage multiplied by the Service Tax rate.
RM70.98 x 8% = RM5.68

Example 3: Electricity Bill Calculation from 1 March 2024. (No Transition Period) with billing Period Below 28 days.
Tariff: A- Domestic
Billing Period: 25.04.2024 - 20.05.2024 (26 days)
Usage: 302 kWh

By checking the 'ST Applicable' column, Service Tax is applied to the total monthly usage (kWh) since the billing period is below 28 days.
RM71.99 x 8% = RM5.76

Information sources: Sales And Service Tax (sst) - Tenaga Nasional Berhad (tnb.com.my)
You may refer here for more info. https://www.amiya.energy/faq/

First, schedule a site visit or assessment with the supplier. During this visit, the supplier will explain the installation process and recommend specifications.
Following the site visit, the supplier will prepare a final quotation based on your discussions and submit it to you. If you approve the final quotation, a job order will be generated.

Yes, we will contact via whatsapp or email.

You cannot change the installation location because the NEM certificate issued by SEDA is only valid for the specified address of the installation. To change the installation location, you must repeat the NEM application process.

Once the installation is complete, the supplier will ask you to sign an acknowledgment document for invoicing purposes.

The entire process flow and site assessment will need to be repeated. You will also need to resubmit the NEM application, which will depend on the new scheme offered by SEDA at that time.

The transfer of NEM certification to a new owner of the house involves referencing SEDA. The new owner is required to pay an application fee of RM10 per kWp, with additional administrative fees charged by the supplier.

This depends on your energy usage and roof dimensions,

For residential consumers, the maximum allowable capacity is 12 kWp for a single-phase system and 72 kWp for a three-phase system.

Under the Service Tax Act 2018, provision of electricity is prescribed as a taxable service under the Service Tax.
However, not all TNB customers are subject to Service Tax. Service Tax is only applicable to residential customers (Tariff A- Domestic) subject to the following conditions:
i. Total electricity consumption which exceeds 600kWh; and the billing period is 28 days or more; OR
ii. If the billing period is less than 28 days, Service Tax will be imposed on your entire electricity consumption.
Note: TNB customers residing in Pulau Tioman, Pulau Langkawi and Pulau Pangkor are not subject to Service Tax.

The Service Tax rate was initially set at 6% as of 1 September 2018 and is increased to 8% starting from 1 March 2024 according to Service Tax (Rate of Tax) (Amendment) Order 2024 [Note: temporary message until end of August 2024].
The applicable Service Tax rate is 8% subject to the conditions mentioned on Q1.

Information regarding taxable services, individuals and the total value of taxable services can be found in the First Schedule [Regulation 3] under the Service Tax Regulation 2018.

Generally, the monthly billing cycle is set from 28 to 31 days. However, the billing period can be less than 28 days in the following scenarios:
1. When customers request to terminate their supply contract with TNB.
2. When customers sign a new supply contract with TNB.
3. When customers request a change of tariff from Residential to Non-Residential or vice-versa.
4. When consumers request a bill before the following billing cycle, the billing term is shorter than one month.

No, non- Residential customers are not governed under the Service Tax Act 2018.

Yes, but this applies only to residential customers (Tariff A- Domestic). You will find a seperate line item clearly showing the Service Tax imposed. For the most up-to-date bill layout, please visit https://www.tnb.com.my/residential/billing

Energy consumption (kWh)
Discounts (Service Tax will be calculated after discounts)
Imbalance Cost Pass-Through (ICPT)
Temporary Load Charge

Service Tax is applicable only to billing components specified in Questoon 8.

No, Individual Streetlight consumption is not subject to Service Tax.

No, the 1% interest Late Payment is not subject to Service Tax.

No, the 1.6% KWTBB contribution is not subject to Service Tax.

TNB, as a taxable entity, is required to charge the Service Tax as stipulated in the Service Tax Act 2018. The tax collected will be remitted to the Royal Malaysian Customs Department.

For inquiries, kindly contact TNB Careline at 1-300-88-5454; or email tnbcareline@tnb.com.my
For more information, you can also visit Royal Malaysia Customs Department website https://mysst.customs.gov.my

We collect your name, mobile number, email address, addresses, payment details. We collect your information through your usage of the platform, such as when you request quotations or make payments for an order.

Your data is collected to provide you with relevant products and services, enhancing your solar experience on Amiya Energy.
We assure you that access to your personal information by third parties and unauthorized computer access is restricted.

Yes, although you will still benefit from the manufacturer's warranty, it does not cover losses or damages to your system caused by various risks and perils, especially considering that approximately 80% of your system is exposed to the elements.

No, manufacturers are responsible for replacing, repairing, or rectifying any defective parts, components, or equipment as per their warranty terms.

No, most basic fire insurance policies typically only cover loss or damage caused by fire, lightning, and explosion.

Yes, SolarPro provides coverage for both roof-mounted and ground-mounted solar PV systems, including damage caused by animals such as rats, which is a common issue faced by many solar PV system owners. This coverage is unique to SolarPro and may not be available with other insurance providers.

SolarPro stands out due to its development in collaboration with the Sustainable Energy Development Agency (SEDA) and the Malaysia Photovoltaic Industry Association (MPIA). Their expertise was pivotal in crafting an insurance scheme specifically tailored for solar PV systems, filling gaps that other insurance schemes may not cover adequately. An exclusive feature of SolarPro is its loss-of-income or loss-of-savings benefit. This unique provision compensates the insured with cash in the event of a system breakdown caused by insured perils, ensuring financial protection beyond standard coverage options.

SolarPro is competitively priced to ensure affordability for solar PV system owners, aligning with its objective to save money. You can choose from eight different SolarPro plans tailored to fit your specific requirements, starting at just RM1 50 per year.

There is no deductible or excess for SolarPro residential plans. This means you can even claim for small expenses like a RM5 fuse replacement through an approved Service Provider.

Absolutely not. This is a hassle-free, non-cash indemnity plan where Allianz will pay directly to the Service Provider for the restoration of your PV system.

SolarPro utilizes SEDA and MPIA certified service providers to repair your system. In cases where the original service provider is unavailable, SolarPro maintains a panel of experienced, certified service providers who can assist you promptly.

SolarPro is underwritten by Allianz General Insurance Company (M) Berhad.

Yes, you can buy it.